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Terms & Conditions

COPYRIGHT 2007,2012 (c) ALL RIGHTS RESERVED

IMPORTANT! - PLEASE READ!

 

1) What methods of payment do you accept?

            At the moment we accept payment only through Pay-pal, MasterCard, Visa, & Discover Card.

 

2)  Do you accept phone orders?

            Yes.  We will then send you an invoice through Pay-pal.  Failure to pay within three days of the invoice will result in cancellation of the order.  Said cancellation will be confirmed by Email only.

 

3)  What happens if an item is out of stock?

            If an item is not in stock when you order, you will be notified as soon as possible. We will also advise you when we expect to have it back in stock. You will have the option of cancelling that portion of your order. Should you wish to cancel your back ordered items at any time prior to shipping.  We will issue your pay-pal refund or charge credit at that time.

 

4)  Shipping

            Standard Shipping is shipping with United States Postal Service.  

            Standard USPS shipping costs does NOT INCLUDE insurance.  If you would like to have your package insured, please check the "PHONE ORDER" box for payment, place your request for insurance in the comment box.  We will then send you an invoice with the final total & a Pay-pal invoice/request for payment.  As  stated above, failure to pay within three days of the invoice will result in cancellation of the order.  Said cancellation will be confirmed by Email only.

            In the event you are entitled to a partial refund for the cost of shipping (either due to changing of shipping methods or incorrect calculations) you will be given a store credit (your invoice number will be the code number for credit) for all refunds $5.00 & under.  If the refund is for $5.01 & above you will be given the option of choosing store credit, pay-pal refund/charge credit.  If we do not hear from you within 48 hours of shipping notification, you will automatically be given store credit.  To use your refund, use your invoice number in the coupon box.

 

5)  When will my order ship?

            We will endeavor to ship your order within 24 -48 hours of processing.

            In the event you have ordered one or more of our yarn bags, it may cause a shipping delay of 7-14 business days.

 

6)  Handling Charges

            Due to ever increasing costs we will be adding the following handling costs:

 Within US:  Our actual cost of shipping plus $1.00

International Orders :  All international orders will pay the actual cost of shipping, plus a $3.00 USD handling fee.  This fee covers the extensive paperwork & special packaging necessary for Customs.

 

7)  What is your return policy?

            Dear Customer: Your satisfaction is extremely important to us. We endeavor to treat you as we wish to be treated. Therefore, we process and package your order with great care. In the event there is a mistake in your order please let us know, we will do everything in our power to correct the problem.  Please read our return policy and procedures below to ensure a smooth transaction.

            i)  You must contact us PRIOR to returning the product.

            ii).  In the event the wrong product is sent it may be exchanged for the correct product.  If the product is no longer available,  AND the item is returned within14 days (as described herein) we will gladly issue a pay-pal refund, charge credit, or store credit.  Any return outside of the 14 day period will be for store credit only.  .  Of course, we will pay for the cost of return shipping on orders containing the wrong product.

            iii).  We will NOT send the replacement product until we receive the mistakenly sent product.

            iv) All returned items must be the same excellent condition as when they were shipped to you. There is no return on opened products.

            v)  There are no returns on beads, books, magazines, yarn bags, or needles, unless we made an error in your order.. 

            vi)  There are no refunds on shipping and handling costs on correctly filled orders.

            vii)  Yarn returns:  PLEASE NOTE - Unused balls/skeins of yarn from non-smoking customers may be returned within thirty days, no questions asked.  However, the cost of return shipping will be your responsibility.

 

8)  What happens if my order gets lost in shipping?

            I am sorry your order failed to reach you. We endeavor to do everything we can to ensure that your order reaches you safely, securely, & as quickly as possible. Your satisfaction is very important to us. However, we have no control over the postal system and therefore are not responsible for items lost in the mail. If you do not wish to assume this risk yourself, please request insurance for your order .  You are responsible for insurance costs.  Our responsibility for packages ends when it is shipped.

 

9)  Pricing

             Prices are subject to change without notice.  If you wish to cancel your order due to the increased cost, you may do so.

 

10)  Coupons/Discounts/Credits/Gift Cards

            All coupons/discounts/credits/gift cards MUST be applied PRIOR to check-out.  We will not apply them after check-out.  If you are having difficutly applying the coupon/discount/credit/gift card to your order, please contact us via e-mail or telephone, & we will be happy to assist you.  You may also submit your order without payment, place a message in the note section, & we will be happy to apply the coupon/discount/credit/gift card.  We will then send the corrected invoice to you, & send a request for payment via pay-pal.  You may also contact us directly with your payment information.

 

11)  Website Disclaimer

            The information contained in this website is for general information purposes only. The information is provided by “Knitting, Beads, & Other Things” and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Through this website you are able to link to other websites which are not under the control of “Knitting, Beads, & Other Things”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, “Knitting, Beads, & Other Things” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

            If you continue to browse and use this www.knitbeads.com you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Knitting, Beads, & Other Things’ relationship with you in relation to this website. The term "Knitting, Beads, & Other Things" or "us" or "we" refers to Knitting, Beads, & Other Things. The term "you" refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of www.knitbeads.com is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

12)  Internet Copyright Notice

            Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: -you may print or download to a local hard disk extracts for your personal and non-commercial use only -you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

            You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.